What are our customers saying about us?

Dear Ryan, this is fantastic news. Thanks very much for hurrying the order through. You've exceeded my expectations! I'll let you know when they are going to be collected.
Jane R
I wish to express my compliments on providing such an excellent service in helping me to acquire tiles for my hall. The two members of staff that I would like to say a particular thanks to are Tracy and Ryan. I live too far from your business so all of my interactions were over the phone. Both staff were patient, extremely knowledgeable and most of all friendly. They were the reason I decided to go ahead with a purchase. My tiles were delivered ahead of schedule and I am very pleased with my choice.
YJ, Merseyside
Just wanted to send some feedback regarding the recommendation you recently made following the purchase of our tiles. Although Dave had some personal issues that meant a delay from the planned start day, we were very pleased with his work. Dave got on with the job professionally and kept the area clean and tidy. The tiles look really great and we were very pleased with his work.
Great customer service, good quality tiles just as pictured - our hallway has been given new lease of life.
Poonam, Birmingham
This is a top class business that delivers a top class service at really competitive prices. Great coice of products and very knowledgable staff who go out of their way to help you. They also recomended a great fitter who delivered the instalation to the same standard. Delighted with the finished job and would highly recommend Alternative Tiles - local business like this should always be supported.
Phil, the tiler, has laid the new Minton in our hallway and I just wanted to say thank you so much! It looks amazing and we couldn't be happier with it.
Prompt, friendly and very efficient. Alternative Tiles were very responsive to our design ideas and helped us work through lots of different design possibilities until we settled on on that was just right for the hallway. The tiler they recommended was first rate too, he went out of his way to ensure the pattern worked for our unusual hallway. we'll definitely return to Alternative Tiles for future work on our house.
Chris Skeats
Very friendly and knowledgeable. They think outside the box with the variety of products they sell. Service second to none.
Good, professional serivce.
The service we were given was very efficient and well organised. We were given thoughtful advice about our purchase and throughout, including after sales. The service was excellent.
Tim and the team at Alternative Tiles could not have been more helpful. Their expert advice and positive support gave me the confidence to take on what was a very challenging project for a DIY tiler. I cannot recommend them highly enough.
Very friendly and knowledgeable. They think outside the box with the variety of products they sell. Service second to none.
All staff at Alternative Tiles, especially Tracy who was highly helpful. With their time and advice and loan of samples enabled picking the floor tiles and wall tiles making a show stopping bathroom. Always in touch, so aware of our timescales and delivery of tiles so we could work with the tiler, we can not thank them enough.
A very refreshing to talk to someone that is so helpful. A great product and very nice people to deal with. I will be using Alternative Tiles again.
A very friendly, helpful and informative team, were able to advise us and answer our queries.
Fabulous service. Friendly, helpful and professional. Would strongly recommend them to anyone looking to buy quality tiles.
1. Welcoming attitude. 2. Ensured all tiles, adhesive and extras included. 3. Loaned tile cutter. 4. Helpful, always there on telephone. 5. Will definitely go back.
Mr M - Derby
As a distance purchase I had to rely on the website and advice of Tim. I had ideas that were not relevant to the product that were explained and sorted to meet my specification. I have received the tiles and am looking forwards to watching my tiler complete my kitchen. Thanks Tim you have given me everything I could ask for.
So pleased we found Alternative Tiles! We had our kitchen extended which resulted in an extended hallway. We had Minton tiles on our existing hallway and needed to match old to new. After considerable time on the internet and considering going to reclamation yards we came across Alternative Tiles. I emailed Tim our dimensions and he came back to me immediately with ideas and measurements. We live in Coventry and decided to travel the M1 to Derby to meet with Tim and his team and see the tiles in store. We are so glad we did as this made our decision. Helpfully we were given samples to take away to match our existing tiles and I was able to order over the telephone on Monday morning. The delivery had arrived in good time by Wednesday and we collected at the weekend. We are so pleased with the design and the tiles and service and I would recommend this company to anyone.
Natalie - Coventry
Over a period of two months the advice given by Tim proved invaluable, my e-mails were answered the same day and I felt he had a genuine interest in what I was trying to achieve. With only a small area to tile and not the biggest of budgets I believe I received the same attention as someone spending 10 times as much as myself. I would not hesitate to recommend this company especially since this was a 'distance' purchase and I had to rely solely on Tim and their website. Perfection personified.
MB - Middlesex
Had the pleasure of dealing with this company in October and November, they were most helpful and the advice given was perfect. Consequently we ended up with exactly what we wanted. I cannot recommend them enough, a real pleasure to deal with.
What a find. A genuine traditional company that really cares about the customer. I am in West Sussex and was finding it hard to find a supplier of Victorian Floor tiles. After trawling the internet I came across Alternative Tiles. I emailed the rough sizes of the area to tile and pattern idea and was emailed back straight away by Tim with queries on my measuring! After a very detailed chat, he called me directly which made life easier. I said I would remeasure and get back to him, which I did and again he promtly came back with ideas and a drawing of what I might like. Perfect. After a little more back and forth on the phone we finally came up with the amount, the design and the cost, including VAT and delivery-a rarity these days! I placed my order on the Tuesday, I then received detailed emails with more of the design, receipts, instructions for laying and a shopping list of products for laying down t he tiles. What service. Thursday, here I am with my tiles all delivered, can't wait to see them down. I cannot praise this company and their personal service enough and it didn't matter that I am at the other end of the country to them. Distance really wasn't a problem! I will be back for more tiles when I find somewhere else to tile!
Marianne Richardson - West Sussex
Helpful, excellent quality tiles, friendly, efficient service, quick delivery, good prices. August 2014 I was struggling to find the right size and quality tiles for my porch until I found Alternative Tiles online, Tim & Tracey superbly guided me through the process through emails & phone calls as I didn't visit the showroom. Tim was extremely helpful with my queries, sourcing the right tiles for the space & sending samples through the post. He answered an abundance of questions, designed the layout and gave advice on how I could lay the tiles myself. Delivery was quick especially considering the tiles were made to order. All round very impressed with Alternative Tiles.
The whole process was very easy. Tim helped choose a design scheme for us. It was great to have his assistance as there is so much choice and we had several rooms to do. The tiles arrived quickly and we were kept fully informed throughout.
I would definitely highly recommend. Very pleasant staff, helped me choose the right tiles for me. Sample tiles given for me to take home to make certain they were the ones for me. Advice given on patterns I could make. Nothing was too much trouble. Prices very competitive. Excellent customer service.
I was extremely impressed with the customer service I received from "Alternative Tiles". Nothing was too much trouble, they took time showing me samples and I did not feel rushed, they were beyond helpful! Everything went to plan reference delivery etc. I cannot recommend them highly enough. I would not hesitate in using them again.
Everyone at Alternative Tiles is extremely friendly and helpful. They aim to understand your project and your tastes, then offer appropriate guidance and products, and even design ideas and hints and tips for when you want to DIY.
Very knowledgeable and advice freely given.
Thank you for you and Tracy looking after us and being patient over our many choices, Andy Gough fitted the tiles and they look absolutely great.
Chris Brown - Sowter and Brown Personal and Professional letting agents
As a developer of high specification homes,we are always looking for the best quality products at a reasonable price. We also need suppliers who are willing to go the extra mile in the service they offer to our clients. Over the years Alternative Tiles have consistently provided a personal service that offers individual solutions to our clients; backed by expert knowledge on an excellent product range. I have no hesitation in recommending Tim and his team; you will not be dissapointed.
Mandy Heathcote - Magfern Estates Ltd.
Alternative Tiles Ltd can only be described as 1st class in terms of Customer service, product knowledge, after sales service and value for money. My initial approach was through their web site which is very easy to navigate and is user friendly, my on-line quote was dealt with very quickly. I received a response from Tim detailing my request with a follow up email a few days later. Based in Scotland my whole transaction was via email and phone. I had every confidence in Tim and his team to progress my order with no worries. I was kept up to date with my order and delivery was seamless. Alternative Tiles' product knowledge is outstanding, I had approached several Scotland based tile companies and Tim was the only one to offer a one stop solution for preparation, laying and aftercare. Absolutely brilliant and invaluable, so much to the point, that I laid the tiles myself. The tiles have totally transformed our outer porch area and brought back the Victorian feel again. Once, again a big thanks to Tim and his Team... Outstanding customer service from start to finish. "Well done Alternative Tile Ltd
Malcolm - Kingsmuir House
A great company offering honest, professional, no obligation advice and with products that really work and give the best end result. For great value for money and service go past the local DIY shop and stop here. Thanks for all your help Tim.
Jeremy Gamble - Belper
It's 18 months since we moved to our new property and the tiling provided by Tim & his team at Alternative Tiles are just looking as good as ever! We spent many weekends looking at tiles elsewhere but on a trip to Derby we came across Alternative Tiles. We took our architects drawings, drew up a chair and had a lovely cup of tea whilst Tim advised us on every aspect of the tiles appropriate for our needs, offering design ideas, quality assurance and wear and tear. Tim made it so easy to buy over 200 sq.mtrs of tiles and associated products. We used Tim's experitise to provide ideas for borders and splashbacks to enhance the bathroom & kitchen and now we recommend anyone to Alternative Tiles who is thinking about tiling. PS We have left it till now to highlight the quality of the tiles as we wanted to see how they stood up to everyday wear and tear which is a testimony to the advice we were given - we have not been dissappointed. Thank you Tim, Tracy and the team.
Mr and Mrs Allerton - Chesterfield
We are absolutely delighted with our Victorian tiled hallway and would like to extend a huge thanks to Tim & his team at Alternative Tiles in Derbyshire for helping us achieve it. Having recently moved into an old Victorian property in south Oxfordshire, our local search failed to identify the product or level of service we were looking for to meet our aspirations so we ventured further afield. Our contact with Alternative Tiles was immensely positive from the outset. From the initial speculative telephone call to the showroom, we were convinced that the company was going to be right for us. They were able to source the style & colour of tiles we were looking for based on an authentic Victorian pattern, design the floor for us using measurements we provided, supply accurate detailed costings and a coloured drawing and to allow us to view a wide selection of samples before making our final choice. Tim also recommended a highly skilled father and son team to carry out the intricate job of laying over 1000 tiles in the time frame agreed. An added bonus was the opportunity to meet the lead tiler at a project meeting at the showroom before the job began and to have their support in removal and disposal of the previously installed modern tiles and in the preparation of the site before the work began. It was a seamless service from start to finish. The distance between Oxfordshire & Derbyshire did not impact on the project plan nor inflate the costs at all based on our experience of sourcing trades people local to our home. In summary the finished floor is completely wonderful and provides a real wow factor immediately on opening the front door! We would not hesitate to contact Alternative Tiles for future projects as we continue to restore our home nor hesitate to recommend the company to any future customers who, like us, might be seeking a high end customer experience and premium products at a very reasonable price.
Kathy and Tim - Oxfordshire
We were extremely impressed by the courteous, professional and reliable service offered by everyone at Alternative Tiles and would recommend them 100%.

If you would like to see more recommendations, you can find reviews on Google or our DCC Trusted Trader profile

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